Moneypenny has announced that it is further extending its services in the US with the acquisition of Sunshine Communications Services.
Sunshine is an award-winning provider of bilingual (English and Spanish) call management solutions to businesses of all sizes, ensuring they run smoothly 24 hours a day, 365 days a year. Based in Florida and founded in 1975 by the Gross family, the company is dedicated to representing clients’ business in providing customised services across a variety of industries.
Moneypenny’s US operation is HQ’d in Atlanta and the company employs over 1,000 people globally, delivering virtual receptionist and phone answering services, live chat, switchboard, fully outsourced customer service teams and a host of AI and technology-enabled services handling over 20 million calls and chats annually for thousands of businesses, from sole traders to multi-national corporations.
The company has ambitious growth plans, and this acquisition will take the US business to a third of the Moneypenny Group turnover. Demand for its services is growing at a significant rate as businesses continue to look at ways to improve how they interact with their customers, by blending technology solutions with highly skilled personal assistants to maximise operational efficiencies.